Where our products come from:

All of our products come from auctions, bankruptcy liquidations, or companies that liquidate their assets or have excess inventory to clear out. We get many different items every week.

Accepted Payment Methods:

FantasticDeals will accept the following payment methods:

• Money Order
• Certified Cashier's Check
• Personal check will take 10 days to clear the bank
  
• Our Preferred method, PayPal

Sold As Is:

While we strive for 100% customer satisfaction, we do not have time or knowledge to test every product that we sale on ebay. If an item is listed sold "As Is", that means it is sold with no warranty and there are no refunds or returns. Most of the time these products work great, occasionally there is a problem. If there is a problem please contact us as we will attempt to work something out with you, but please don't expect to purchase an "As Is" item and then have us warranty it. If we could warranty it we would not have listed it "As Is". All "NEW" items are being sold directly from the factory or unused. We will test used products if we feel it is necessary and within our capabilities and provide details and pictures of those tests when possible. Please see our return policy should any problems arise.

Bidding / Auctions:

Since ebay is a Fantastic place for buyers and sellers, we need to strive to keep it that way. Your bid is a contract to purchase an item. Because ebay uses an auction format, the buyer is NOT placing an order. You are buying the exact item as listed in the auction. Just as the buyer expects FantasticDeals to ship the exact item as described, we fully expect the buyer to follow through with the winning bid. Everyone will be treated the same, so if a bid is placed from your account, we fully expect you to follow through with the purchase.

Warranty:

FantasticDeals does not offer any warranty, expressed or implied, on the products sold. It is the buyer's responsibility to contact the manufacturer of the product to see if a warranty is valid.

Pricing

Reserve Prices:

FantasticDeals has been a member of Ebay since the beginning, and we believe in the auction format. If an item is listed as an auction item, there will be NO RESERVE, period! If you are the high bidder, you get the item.

Buy It Now:

If an auction does not offer an "Buy It Now" option, Please do not send us an email to put a "Buy It Now" option on it. As mentioned above, we believe in the auction format. Some ebay store items may have a "Best Offer" option as well.

ALL PRODUCTS MUST BE SOLD THROUGH EBAY TO COMPLY WITH EBAY POLICY...if it's not available on ebay from us, then it's not for sale.

Shipping

We charge a small handling fee to cover the cost of materials and labor used to securely ship an item. Your item will be well protected. International shipping and handling fees are usually higher due to the time it takes to ship an international package at the post office. All of our shipping charges are flat rate to be fair to every buyer.

Shipping Services:

Your product will ship within 3 business days of FantasticDeals receiving your payment unless it is going through the post office. We only ship through the post office once a week, typically on Thursdays. All shipping costs are final. A few other notes:

• Insurance- Is available per request prior to making payment. The cost is dependent on the final value of the item.
• UPS shipments include the first $100 of insurance, USPS does NOT include insurance. It is your responsiblity to select insurance if you would like it on USPS shipments.
• Local pickup is welcome, please email us once your item is won if you would like local pickup and we will arrange that with you.
  

Please be sure to include the shipping cost in your payment. Failure to include the correct shipping cost can delay shipment.

We will NOT declare international packages as a "gift". Sorry, this is not honest, and could get us in trouble with the Customs office. We will not ship an item internationally if that item is restricted for sale within the U.S. International buyer's should be aware that customs fees may be included for the delivery/import of your item. FantasticDeals is not responsible for your government's customs duties.

Tracking Information:

We only provide tracking on items shipped through UPS, or USPS items where you purchase insurance.

Lost Shipments / Shipping Insurance:

It is the buyer's responsibility to purchase insurance when selecting a shipping method. Please contact us prior to paying for an item if you want your package insured and we will provide the quote. We will not be responsible for lost mail when a buyer does not purchase shipping insurance, NO REFUNDS WILL BE GIVEN. However, we will do our best to help locate your package should it be lost. Should you choose to decline shipping insurance, you are accepting full responsibility for all damages and/or losses incurred during shipment. We cannot be held responsible for the package once it leaves our offices.

Combined Shipping / Multiple Items Won:

We will combine shipping for multiple items won within one week unless otherwise specified by the buyer. Multiple items won can be packaged together at the buyer's request and save you quite a bit of money.

Feedback

? ? ?

Leaving Feedback:

Where is my feedback from FantasticDeals?We fully believe in using ebay feedback when considering buyers. We hope you will examine our feedback as well. Appropriate feedback will be left for every transaction. Therefore, WE WILL BE GLAD TO LEAVE FEEDBACK ONCE THE ENTIRE TRANSACTION IS COMPLETE. This is to protect us from feedback extortion and receiving unreasonable negative feedback. One you have received your item please leave positive feedback and we will do the same. If you have a problem, please contact us and give us a chance to correct it before leaving feedback.

Negative Feedback:

This will be given to buyers who do not pay or leave us a negative/neutral feedback for issues beyond our control.

Any item that remains unpaid for 7 days will receive a payment reminder from our automated system. If no contact is ??? ??? m the buyer within 10 days of the auctions close, a UPI will be issued.

Customer Service

Automated Emails:

We have an automated system which sends various messages including winning bid notifications, invoices, shipment notifications, payment reminders, etc. These emails should include all information for the buyer to complete the transaction.

Customer Service / Questions about products

Please send all correspondence through the Ebay system, this way we both have a clear record of the correspondence and there are no "lost emails". We receive many emails per day, so we ask that you please be patient as we will answer your questions as soon as possible. Questions sent on the weekend will be answered the first business day.

Terms of Sale FantasticDeals strives for 100% customer satisfaction and a stress-free transaction. We accept money orders, cashier's checks, and our preferred method, PayPal. Contact between buyer and seller should be made within three business days of auction's end. Buyer is to pay all shipping costs. We will ship internationally. Feedback will be left for every transaction. Items ship promptly following receipt of payment. Shipping discounts offered on multiple items. Email us with any questions. Thank you for your business and bid with confidence!! Sign up for PayPal; the fast, easy, and secure way to pay online.

Refunds & Returns We want all of our customers to be completely satisfied with each purchase. We accept returns as long as they meet the following criteria: The claim is made within 3 days of item's delivery. The item does not operate/perform in the manner it was described in the auction. Or...the item does not match the item listed in the auction. Any mistake made by FantasticDeals. The item must be returned in the condition it was received with all original contents and packaging. Software, video games, and DVD's may only be exchanged for the same title. Returns are not allowed on "As Is" items. If an item is damaged in shipment, and was insured please do not return it. We will file a claim with the carrier and they will come and inspect the item. All returns are subject to a 25% restocking fee. Refunds or Returns are not accepted for the following reasons: Uninsured packages lost during shipment. Buyer failed to read complete description. Buyer accidentally bought the wrong item. Item was sold "As Is" Any other reason that is beyond the control of FantasticDeals.